Reflection: 14 - Oh those eyes - The importance of human contact
I am thinking of the popular song Those Eyes sung by Pamela Lillard as I write this Reflection today. This may seem too obvious but human contact is the "heart and soul" of the healthcare team. Patients would not easily get well without it. The technology is awe-inspiring. There is no question that the protocols and training facilitate wellness. But it is the human contact that brings it all together. The people in the healthcare system know that. I will give two examples and expand on the second. The first happened in pre-op with the anesthesiologist. I refer you to the Reflection 10 (The drug doctor). She certainly knew the importance of and practiced eye contact to ease me into a comfort zone. The second occasion happened following my surgery. It was early morning about 10 hours following the operation. I had put in a question regarding my health care insurance coverage (from the Canadian Army). The head nurse on that particular shift paid me a ...